Frequently Asked Questions

Our primary data center is located in Amsterdam, Netherlands. Amsterdam is one of Europe's premier connectivity hubs, hosting AMS-IX (Amsterdam Internet Exchange), one of the world's largest internet exchanges. This strategic location ensures optimal performance and low latency for our clients across Europe and globally.

Yes, we provide 24/7 technical support to all our clients. Our experienced support team is available around the clock via email and through our support portal. Enterprise clients also have access to dedicated account managers and priority support channels.

Yes, we are fully GDPR compliant. As a Netherlands-based company operating within the European Union, we adhere to all EU General Data Protection Regulation requirements and international data protection standards. We implement strict data protection measures and respect your privacy rights.

We guarantee 99.9% uptime for all our services. Our infrastructure is designed with multiple layers of redundancy, including redundant power systems, network connections, and backup systems to ensure maximum availability and reliability.

No, we offer unlimited bandwidth with no data caps. Our infrastructure is designed to handle high-volume traffic and data-intensive applications. You can use as much bandwidth as needed for your business operations.

We implement enterprise-grade security measures including industry-standard encryption, firewalls, intrusion detection systems, and regular security audits. Our data center facility has 24/7 physical security, biometric access controls, and comprehensive monitoring systems. All data is encrypted in transit and at rest.

Yes, we offer flexible configuration options to meet your specific business requirements. Whether you need dedicated resources, shared environments, or custom configurations, we can tailor our services to your needs. Contact our team to discuss your requirements.

Getting started is easy. Simply contact us through our contact form or email us at info@tnffx.com. Our team will work with you to understand your requirements and provide a customized solution. We'll guide you through the setup process and ensure a smooth onboarding experience.

We accept various payment methods including bank transfers, credit cards, and other standard payment methods. Payment terms and methods can be discussed during the onboarding process. Enterprise clients typically have customized billing arrangements.

Yes, we provide comprehensive SLAs for all our services. Our SLAs cover uptime guarantees, response times, and performance metrics. Enterprise clients receive customized SLAs tailored to their specific requirements and service levels.